Refund & Cancellation Policy
Last updated: 11 September 2026
This policy explains cancellations and refunds for purchases made on PanditAI (astromitra.tech).
1. Nature of the product
PanditAI sells digital services — credits and subscription plans that unlock chart generation, reports, and AI interpretations. These are delivered electronically and consumed instantly.
2. Subscription cancellation
You may cancel a subscription at any time from your account. Cancellation stops future renewals; your plan remains active until the end of the current billing period. We do not charge a cancellation fee.
3. Refund eligibility
- Credits already used (a report or interpretation was generated) are non-refundable, as the service has been delivered.
- Unused credits / a plan charged in error — such as an accidental duplicate charge or a technical failure where you received no service — are eligible for a refund.
- Refund requests must be made within 7 days of the transaction.
4. How to request a refund
Email support@astromitra.tech with your registered email, the transaction/order ID, and the reason. We review requests and respond within 3 business days.
5. Refund processing
Approved refunds are issued to the original payment method via our payment gateway (Razorpay) and typically appear within 5–7 business days, depending on your bank or card issuer.